Delivery & Returns
New Zealand Delivery
- Orders under $99 NZD = $6 Urban or $10 for Rural (2-5 working days)
- Orders over $99 NZD = FREE (2-5 working days)
Your parcel will be shipped via NZ Couriers, Post Haste or NZ Post with tracking available.
Austraila Delivery
- Orders under $149 NZD = $25 NZD (3-7 working days)
- Orders over $149 NZD = FREE (3-7 working days)
Your parcel will be shipped via International Courier with tracking available.
International Shipping
- Depending on your location, shipping will be calculated at checkout.
Your parcel will be shipped via International Courier with tracking available.
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Returns, Refunds & Exchanges
We take great pride in the workmanship of our products, but should you have any problems with your order a return service is available.
We accept returns for the purpose of fault, but unfortunately not for the purpose of exchange or change of mind. If there is a genuine fault with any item we will repair or replace it free of charge.
Please email us at info@ativajewellery.com within 5 working days upon receiving your order with a brief description of the problem. If possible, please also include photograph of the item at fault. Once your email has been received, a member of our team with be in touch with further instructions.
Once we have received the item, we will inspect and process your return or refund.
Please note: Items must be returned unworn and in original condition wherever possible. We recommend that you send your return parcel back to us via a trackable post or courier method, as we cannot be held responsible for items that are lost in transit. Any refunds will be issued to your original payment method or in the form of an online credit.